Privacy Policy for Busy Bunny

Last Updated: November 2, 2026

Who We Are

Busy Bunny is operated by Busy Bunny AI, Inc., a Delaware corporation ("Busy Bunny," "we," "our," "us"). This Privacy Policy explains what information we collect when you use the Busy Bunny apps, the busybunny.ai website, and related services (together, the "Services"), how we use it, who we share it with, and the choices you have.

The short version: we collect what we need to run the features you use. We do not sell your personal information, and we do not use it for third-party advertising.

Questions about this policy? Email sunny@busybunny.ai or write to us at the address in the Contact Us section.

Information We Collect

A. Account information

Your name, email address, and profile picture from the sign-in method you choose (Google Sign-In, Sign in with Apple, or phone number sign-in). If you sign in with a phone number, we receive that phone number.
Basic account settings and preferences you choose in the app.

B. Content you create or upload

Chats and notes: messages you send to the AI assistant, the replies it generates, notes, tasks, calendar entries, and other items you create.
Voice recordings and transcripts: when you use voice features, your voice is sent to our speech providers to be transcribed or answered in real time. When you record a voice memo, the audio file is uploaded to our cloud storage and transcribed, and we keep both the recording and the transcript in your account until you delete them. Transcripts you import from a connected recording device or service (for example, a wearable recorder account you link) are stored in your account the same way.
Documents and files: documents, images, and other files you upload so the app can read, summarize, or organize them.
Information you choose to enter: for example, financial, health, or planning details you type in or connect. Only enter what you are comfortable storing in the app.
Messages to us: when you contact support, we receive your email address and whatever you include in your message.

C. Google account data (only if you connect it)

If you connect your Google account, Busy Bunny asks only for the permissions needed for the features you turn on. Depending on what you enable, this can include:

Google Calendar: to show your schedule and to create or update events when you ask.
Gmail: to read and organize messages you ask the assistant to work with, and to draft or send email only when you ask it to.
Other Google services you choose to connect, such as Google Drive, Contacts, Sheets, Tasks, or YouTube, used only for the feature you connected them for.

You can disconnect Google at any time from the app's settings or from your Google Account permissions page.

C2. Facebook and Instagram data (only if you connect them)

If you run a business and connect your Facebook Page, Instagram professional account or Meta ad account with Facebook Login for Business, Busy Bunny receives only what you choose to share there:

Pages and accounts: the ids and names of the Pages, Instagram professional accounts, ad accounts and business portfolio you shared, and an access token for them.
Your own posts: the posts on your Page and Instagram account, with basic engagement counts, to confirm that a post you approved went out once and to show you how it did.
Your ads: the campaigns, ad sets and ads in the ad accounts you shared, and their results (such as spend, impressions, clicks and sign-ups).

Busy Bunny uses this only to publish the posts and run the ads you approve and to report their results to you. It never posts or spends without your approval. See how Busy Bunny uses Facebook and Instagram.

D. Usage, device, and crash data

Technical data such as device model, operating system, app version, IP address, timestamps, and error logs, used to run and secure the Services.
Crash reports and basic, first-party usage analytics (for example, which features are used), collected through Firebase Crashlytics and Google Analytics for Firebase, to find and fix bugs and improve the app.
On the website, a small amount of browser storage to remember preferences such as light or dark mode.

E. Text messaging (SMS and WhatsApp)

If you choose to get text messages from us (texting is optional), we collect:

Your mobile number and the channel you use (SMS or WhatsApp).
Your consent record: when you opted in, how (the optional box you ticked, or the code or keyword you texted), and which version of the consent text you were shown. When you text STOP or START, we record that too.
The messages: the texts, photos, and voice notes you send to our number and the replies we send back. They are stored in your account (your conversation history, and your Library for photos and files), the same way as what you send in the app.
Delivery records: for each message we send, the time, its delivery status, the number of message segments, and what the delivery cost us. These records do not contain the message text.
Your messaging settings: which kinds of texts you want (replies, approval requests, briefings, notifications) and your quiet hours.

See Text Messaging below for how opting in and out works.

F. Payment information

On the web, payments are handled by Stripe. In the iOS and Android apps, purchases are handled by Apple (App Store) or Google (Google Play). These companies collect your payment details directly. We receive only what we need to manage your purchase, such as what you bought, when, and its status. We never see or store your full card number.

How We Use Your Information

To provide the features you use, including the AI assistant, voice features, transcription, document handling, and connected services.
To create and secure your account, sync your data across your devices, and prevent fraud and abuse.
To fix bugs, understand which features are used, and improve the Services.
To respond to your messages and send you important notices about your account or these policies.
To comply with the law.

We do not sell your personal information, we do not use it for third-party advertising, and we do not use your content to train AI models.

AI-Generated Content

Many Busy Bunny features use artificial intelligence to generate text, speech, summaries, suggestions, and actions. AI output can be wrong, incomplete, or out of date. Please review anything important before you rely on it, and do not treat it as professional financial, medical, legal, or other advice. When you use AI features, the content you provide (for example, your message, a transcript, or a document) is sent to the AI provider that powers that feature so it can produce a response.

Recording Other People

Some features let you record or transcribe conversations. If a recording includes other people, you are responsible for telling them and getting their consent wherever the law requires it. Some places, including Washington and California, require the consent of everyone in the conversation. Do not use Busy Bunny to record anyone without the permission the law requires.

Who We Share Information With

We share information only as described here.

Service providers that process data for us

We use the following companies to run the Services. They process data on our behalf, only to provide their service to us.

Google Cloud and Firebase: hosting, databases, file storage, sign-in, crash reporting, and analytics.
Anthropic (Claude), OpenAI, and Google (Gemini): AI models that generate responses, transcribe speech, and power real-time voice conversations.
xAI (Grok): real-time voice conversations, when you choose Grok as your voice provider. xAI receives your voice, the conversation, and the information the assistant looks up to answer you.
ElevenLabs: text-to-speech voices.
LiveKit: real-time audio connections for live voice sessions.
Stripe: web payments.
Twilio: delivers text messages (SMS, MMS, and WhatsApp) between your phone and our number. Twilio receives your phone number and the content of the messages it delivers, and keeps its own delivery records under the Twilio Privacy Notice. For WhatsApp, messages also pass through WhatsApp (Meta) under WhatsApp's terms.
Apple and Google: sign-in, in-app purchases, and push notifications on their platforms.
Apify: gathering publicly available web information (for example, public reviews or posts) when you ask the app to research a topic. We send Apify the search terms and public sources needed for that research, not your account data.

We use these AI providers through their business APIs, under terms that do not allow them to use your content to train their models.

Services you connect

When you connect a service such as Google Calendar, Gmail, or your Facebook Page, Instagram account or Meta ad account, data moves between Busy Bunny and that service at your direction. The connected service's own privacy policy applies to the data it holds. Access tokens for connected services are stored on our servers with restricted access and are used only for the features you turned on.

Other situations

Legal reasons: if required by law, or to protect the rights, safety, or property of our users, the public, or Busy Bunny.
Business transfers: if Busy Bunny AI, Inc. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that deal. We will notify you before your information becomes subject to a different privacy policy.
With your permission: in any other case, only with your consent.

Text Messaging (SMS and WhatsApp)

You can text the Busy Bunny assistant at our toll-free number, +1 (877) 806-3214. A second toll-free number, +1 (888) 354-4965, sends only marketing texts (BusyBunny tips and product news) to people who opt in to them. Text messaging is optional. Consent to receive text messages is not a condition of purchase or of using Busy Bunny: you can sign up and use every feature in the app and on the web without it.

How you opt in: in one of these ways, each shown next to the full consent text: (1) when you sign up with your mobile number at busybunny.ai, by ticking the optional, unticked box "I agree to receive text messages from BusyBunny about my account and requests"; (2) in the app, under Settings > Messaging > Link a phone, by texting LINK and the one-time code the app shows; or (3) by texting START or replying YES to our number yourself. If you leave the box unticked, the only text we send is the one-time sign-in code you asked for, to confirm the number is yours. We never text a number first: every other message we send answers a text from that number or goes to a number whose owner opted in this way.
Marketing texts (+1 (888) 354-4965): you opt in only by texting START or NEWS to +1 (888) 354-4965, or by ticking the separate, unticked box "I agree to receive marketing texts from BusyBunny: tips and product news" when you sign up at busybunny.ai/start. We send BusyBunny tips and product news, up to 4 messages per series. Message and data rates may apply. Text STOP to either number to stop them, HELP for help. Consent is not a condition of purchase or of using Busy Bunny.
What the assistant number sends: replies to your requests, approval requests for actions you asked the assistant to take, and the notifications and briefings you turn on. No advertising. Message frequency varies with how you use it. Message and data rates may apply.
Help: text HELP (or INFO) for help, or email support@busybunny.ai.
Opting out: text STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, REVOKE) at any time. We confirm once and then send nothing more to that number. Text START (or UNSTOP) to opt back in. You can also unlink the number in the app. Push notifications in the app are separate and are not affected.
Your choices: in Settings > Messaging you can turn off approval requests, briefings, or notifications by text, set quiet hours, or unlink a number.
Carriers: mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell, rent or share your mobile number or your mobile opt-in data with anyone, for either of our numbers. The only parties that handle it are the service providers that deliver the messages for us (Twilio, and WhatsApp for WhatsApp messages), solely to deliver them, and authorities where the law requires it.

Personal numbers: some members have their own personal phone number in BusyBunny (see the Personal Number Text Messaging Terms). Texts sent to or from a personal number, and the phone numbers in those conversations, are visible only to that member and are handled under this section, including the statement above: no mobile information or opt-in data is shared with third parties or affiliates for marketing or promotional purposes.

Retention: the link to your number is removed when you unlink it or delete your account, and your messages are deleted with your conversation history. If a number has opted out with STOP and is then unlinked, we keep a record of the number and the opt-out time so we never text it again. Deleting your account removes that record too, but carriers and Twilio keep blocking messages to a number that sent STOP until it texts START. Delivery records for numbers that are not linked to any account are deleted after 30 days.

Google API Services: Limited Use

Busy Bunny's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

In plain terms, for data we receive from your Google account:

We use it only to provide and improve the user-facing features you turned on.
We do not sell it, and we do not use it for advertising.
We do not use it to train generalized AI or machine-learning models.
People at Busy Bunny do not read it unless you ask us to for support, it is needed for security or to investigate abuse, or the law requires it.
We transfer it to others only as needed to provide those features (for example, to the AI provider that answers your request), for security, to comply with the law, or as part of a merger or acquisition with notice to you.

Facebook and Instagram (Meta) Platform Data

For data we receive from Meta's platforms when you connect your Facebook Page, Instagram account or ad account:

We use it only to provide the features you asked for: publishing posts you approved, running ads you approved, and reporting their results to you.
We do not sell it or license it, we do not use it for advertising other than the ads you run, and we do not share it with data brokers.
We do not use it to train AI or machine-learning models.
We keep it only while your connection is active. Disconnecting deletes the access token right away and the rest within 30 days.
We follow the Meta Platform Terms and Developer Policies.

To remove it, see how to delete your Facebook and Instagram data.

Storage and Security

Your data is stored with Google Cloud and Firebase in the United States. Some data is also kept on your device so the app works quickly and offline.

We protect data with encryption in transit (HTTPS/TLS), encryption at rest provided by Google Cloud, and access rules that limit each account's data to that account. No system is perfectly secure, so we cannot guarantee absolute security, but we work to protect your information and will notify you of a breach where the law requires.

How Long We Keep Data

We keep your information while your account is active. You can delete individual items (such as chats, notes, recordings, and documents) in the app at any time. When you delete your account, we delete your personal information from our active systems within 30 days, except where we must keep something to meet a legal obligation, resolve a dispute, or prevent fraud.

Deleting Your Account

You can ask us to delete your Busy Bunny account and the personal information associated with it at any time.

By email (available now): send a message from the email address on your account to sunny@busybunny.ai with the subject "Account Deletion Request." If you signed in with a phone number or with Sign in with Apple's hidden email, tell us that sign-in so we can find your account. We may ask you to confirm the request. We complete deletion within 30 days and will confirm by email.
Facebook and Instagram data only: disconnect Facebook and Instagram in the app's Settings, or remove Busy Bunny under Business integrations in your Facebook settings. See how to delete your Facebook and Instagram data.
In the app: open Settings and choose "Delete account". Deletion starts right away. See how to delete your account for the step-by-step guide.

Deleting your account does not cancel a subscription bought through Apple or Google. Cancel it in your App Store or Google Play subscription settings. If you have a web subscription through Stripe, we will cancel it as part of deleting your account.

Your Choices and Rights

Access and correction: you can view and edit most of your information in the app. You can also ask us for a copy of your data.
Deletion: see "Deleting Your Account" above.
Connected services: you can disconnect Google, Facebook and Instagram, or any other connected service at any time.
Permissions: you can turn off microphone, notification, and other permissions in your device settings. Some features will stop working without them.
Emails: you can unsubscribe from non-essential emails using the link in them. We will still send essential account notices.
Text messages: text STOP to our number to stop all texts, or unlink the number in Settings > Messaging. See Text Messaging.
Do Not Track: there is no common standard for browser Do Not Track signals, so the Services do not change their behavior in response to them.

Depending on where you live, you may have additional rights. People in the European Economic Area and the United Kingdom can ask to access, correct, delete, restrict, or object to processing of their data, and to receive a portable copy. Our legal bases are: providing the Services you asked for (contract), keeping the Services secure and improving them (legitimate interests), your consent where we ask for it, and legal obligations. California residents have the right to know, delete, and correct their personal information and to opt out of its sale or sharing. We do not sell personal information or share it for cross-context behavioral advertising. We will not discriminate against you for using any of these rights.

To make any request, email sunny@busybunny.ai. We may need to verify your identity before we act on it.

Children

Busy Bunny is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us personal information, contact sunny@busybunny.ai and we will delete it.

International Users

Busy Bunny is based in the United States and your information is processed in the United States. If you use the Services from outside the United States, you understand that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

Changes to This Policy

If we change this policy, we will update the "Last Updated" date above. For significant changes, we will also let you know in the app or by email before the changes take effect.

Contact Us

Busy Bunny AI, Inc.
600 1st Ave Ste 330 PMB 795173
Seattle, WA 98104
USA

Privacy questions and requests: sunny@busybunny.ai
General support: support@busybunny.ai